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MINISFORUM was founded in 2018 by a group of computer engineers who are passionate about advanced technology and design. The Chinese name “Mingfan” is a brand that focuses on microcomputers and related accessories. It is primarily aimed at users who are looking for high performance, portability, and personalized customization.

The brand name “MINISFORUM” combines the two elements "mini" and “forum.” “Mini” emphasizes the small, portable, and powerful characteristics of the product, while “forum” reflects the brand's commitment to creating a platform for technical exchange and sharing. This encourages users to participate in the design and improvement of products and to jointly promote the development of microcomputer technology.

MINISFORUM is committed to providing users with an efficient, flexible, and easily customizable microcomputer experience by offering a variety of solutions to meet the needs of different users in office, entertainment, gaming, professional work, and other scenarios.

Main Brand:

MINISFORUM (Covers a wide range of product types)

Sub-brands:

Atomman (Premium Discovery Series)

Kodlix (Cost-effective product)

MINISFORUM currently includes the following product categories, which can be adjusted according to market demand and technological development:

Mini PC Series

Personal Entertainment Mini PC: Suitable for home entertainment, media centers, etc., compact and easy to place.

Business Office Mini PC: Suitable for office work such as document processing, presentations, etc.

Gaming Mini PC: With powerful graphics processing performance, suitable for gaming/programming

Mini Workstation Series

Designed for professional users such as engineers, designers, and editors, offering powerful data processing and analysis capabilities.

Mini Server Series

Home/Small Business Mini Server: For storing and sharing files and for simple web services.

Data Center Mini Server: Suitable for data center environments and offers high-density computing power.

Tablet Series

A multifunctional product that integrates tablets, laptops, and portable displays to meet a variety of needs such as programming development, AAA games, graphic design, video editing, and more.

Accessories Series

Includes cases, motherboards, portable displays, docking stations, power supplies, and other accessories and peripheral products to meet users' needs when assembling and expanding devices.

The used machines sold by MINISFORUM are usually officially sourced from MINISFORUM, which guarantees the origin and quality of the products. After professional inspection and maintenance, the performance of most refurbished machines can be almost as good as new. Compared to new models, the price is more affordable, making it suitable for consumers on a limited budget.

Currently only available in Europe, Japan, and the United States.

If you wish to deactivate your account and no longer receive messages from MINISFORUM, please contact customer service at au@minisforum.com. Once the account information has been verified, we can process the request to deactivate the account.

You can easily view an overview of all your previous orders in the order history section of your account, along with related information, including the order number, order date, order total, and shipping status.

Go back to the login page and select “Forgot Password” to reset it. If you are still unable to log in, please contact customer service to resolve the issue.

Just scroll to the bottom of one of our newsletter emails and click on “Unsubscribe.” Of course, you can subscribe again at any time!

Please check your spam folder. Unfortunately, our emails sometimes end up there. If you cannot find it there either, please send us an email and we will manually add you again.

Thank you for wanting to stay updated with MINISFORUM! Please scroll down on the homepage, and you’ll find the subscribe button.

You can choose between the following payment methods:

1. Internationally Accepted Credit/Debit Cards

• Visa
• Mastercard
• American Express
• Discover
• JCB (Japan Credit Bureau)
• Diners Club International
• UnionPay

2. Regional Debit Cards / Payment Systems

• Visa Electron
• Maestro
• Cartes Bancaires
• Bancomat
• Bancontact

3. Digital Wallets / Quick Pay

• PayPal
• Google Pay
• Apple Pay
• Skrill Digital Wallet

4. Buy Now, Pay Later & Online Bank Transfers

• Klarna
• Billink
• iDEAL
• Trustly
• MyBank
• EPS

Note: Please be advised that we are currently unable to accept payment by check or advance payment. If you need to pay via bank transfer, you will need to sign a purchase agreement with Minisforum. For this process, please contact customer service at: au@minisforum.com

About Klarna: https://www.klarna.com/us/payments/

Klarna Customer Service: https://www.klarna.com/us/help/

In order to offer you Klarna's payment methods, we may share your personal data in the form of contact and order details with Klarna at checkout so that Klarna can check whether you are eligible for their payment methods and tailor these payment methods to you. Your transferred personal data will be processed in accordance with Klarna's own privacy policy.

Klarna payment methods

1. Pay immediately
Pay for your favorite items in seconds – by direct debit, instant transfer, or card.

2. Pay in up to 30 days
Shop today and pay flexibly in up to 30 days.

3. 3 interest-free installments
Spread the cost over 3 interest-free installments. Your payments will be debited on the day of the order, in 30 and 60 days.

Question about Klarna:

1. I have requested cancellation of my order, how do I get a refund?
Once the shop has registered your cancellation or return, the refund will be processed within 5 business days.
If you have already paid for your order with a card, the refund will be credited to the same card. If you have not yet paid your bill, the refund will reduce the bill or cancel it completely.

2. I have received a bill but have not yet received my shipment?
You have 30 days to pay, so you don't have to pay immediately. If your payment deadline is approaching and there is no tracking number for your goods, don't worry, it may be because you purchased a pre-order item.
The delivery time for pre-order items is specified on the page. You can pay as normal, and MINISFORUM will ship your order as soon as the goods arrive at the warehouse.
You can also contact MINISFORUM customer service to check the delivery.

3. What happens if I don't pay for my order?
Payment is due within 30 days of shipment. You will receive a payment reminder email before your payment is due. If you do not pay for your order with Klarna, your credit rating will be affected.

If you receive an error message when paying with your credit card, make sure that you enter the same billing address that is registered with your bank. If the information matches, do not try to complete the order again. Instead, please contact us and we will do our best to process your order.

Instructions for use:

After purchase, the system automatically sends a gift card for the corresponding amount to the customer's email address with a redemption code.

The redemption code can be used multiple times when ordering; for example, redeem 10 AUD, 20 AUD; the remaining amount is displayed in the background.

Notes:

Redemption codes are only valid for the email address from which the gift card was received and may not be shared with others.

If you need to pass it on to others, please provide the recipient's email address; the recipient's name is optional, otherwise it cannot be used normally.

Insurance services are provided by Xcotton, and currently there are two different types of services: Product protection and shipping protection

1. Accidental Damage during Handling: Unintentional and accidental damage from handling, such as drops, spills and cracked screens, as a result of normal use.

2. Extended Warranty:Mechanical or electrical breakdown of Your Covered Product after the manufacturer's warranty expires.

3. Power Surge: A sudden increase in voltage that can damage or destroy electronics, appliances, and even electrical wiring;

4. Battery Failure: One time replacement of battery.

1. Damage Coverage:

If your packages are damaged during transit, we will compensate you by offering either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items.

2. Misdelivery by Courier:
If the delivery address provided does not match the address specified in your order information, we will compensate the costs incurred to correct the address, subject to our approval.

3. Delay:

If the item is not received within the agreed time, the customer may be eligible for a delay compensation of up to USD5 (or USD5 equivalent) per order.

4. Loss Coverage

• Domestic Packages: If your packages are not marked as "Delivered" by the courier within 30 days from the date of shipment, we will consider them lost.
• International Packages: If your packages are not marked as "Delivered" by the courier within 60 days from the date of shipment, we will consider them lost.
• Packages Marked as "Delivered": If your packages are marked as "Delivered" by the courier but you do not receive them, we will consider them lost, provided you submit sufficient supporting documents.

For the cases mentioned above, we will compensate you with either a replacement or a refund, which will not exceed the original purchase value of the items.

If you would like to order multiple devices, please let us know the models, configurations, and quantities you require. We will then send you a quote based on the order quantity.

Email: au@minisforum.com

If you cannot find the product you are looking for on the website's search page, it may have been discontinued or is no longer available for sale. When an item is discontinued, it is removed from the website before the inventory runs out. If you order a discontinued item before we remove it from the website, we will notify you by email within 24 hours. Once you receive notification of a discontinued item, please contact our customer service department for more information about your options, including details on refunds or item exchanges.

If the item is out of stock, it cannot be added or purchased. (Pre-orders can be placed, but you will have to wait until the item arrives in stock.)

If all items in your order are out of stock, they will not be shipped until all items are available.

If only some of the items in your order are backordered, the available items will be shipped separately. Once the out-of-stock item arrives, it will be shipped again at no additional cost to you.

If you do not wish to wait, please contact our customer service department to cancel the out-of-stock item or replace it with another product of your choice.

If you made a mistake when entering your address or if the package needs to be sent to a different address, you can contact customer service directly and provide the correct address. As long as the order has not yet been processed, it is possible to change the address.

Once the package has been shipped, the address can no longer be changed. However, you can contact DHL to refuse delivery of the package (please do not open the package) and inform the MINISFORUM customer service team. They will reprocess your order once they have received the package.

MINISFORUM has several different websites or platforms that sell products, so the customer service team is also different. If you have any issues with the products you ordered, you can follow the rules for creating an order number and find the appropriate customer service team for consultation.

Reference order number: AU12345, please contact: au@minisforum

Reference order number: CA12345, please contact: ca@minisforum

Reference order number: EU12345, please contact: eu@minisforum

Reference order number: MS12345, please contact: store@minisforum.com

Reference order number: UK12345, please contact: uk@minisforum.com

Reference order number: CN12345, please contact: cn@minisforum.com

Reference order number: JP12345, please contact: pstore@minisforum.com

Reference order number: FR12345, please contact: fr@minisforum.com

Reference order number: RE12345, please contact: refurbished@minisforum.com

Other platforms:

• Kaufland:

Reference order number: MCKKGE5

Email: kaufland@minisforum.com

• Aliexpress:

Reference order number: 5429857175542306

Email: cici@minisforum.com

• Amazon:

Reference order number: 123-1234567-1234567

Email: nora@minisforum.com(US)，service@minisforum.com (EU)

• Walmart:

Reference order number: 200011527022714

Email: walmart@minisforum.com

• Newegg:

Reference order number: 418234953

Email: newegg@miniscloud.com

1. Standard Products (specifically in-stock items):
Orders will be processed within 5-7 business days (processing will automatically extend to the next business day in case of holidays).

2. Pre-order Shipping:
Please note the estimated shipping time displayed on the product page. Pre-ordered items will not ship immediately after purchase and may experience delays. If delays occur, you may contact our customer service team to receive a small gift.

Delivery times：

Direct shipment from Hong Kong Warehouse:

7-10 business days.

Goods will be shipped directly from Hong Kong via FedEx. Please note that additional customs duties may apply for these shipments.

As soon as your order has been packed and is ready for shipment, you will receive a shipping notification from us, including the tracking number, allowing you to track your package.

Please note that orders are not processed or delivered on Sundays and public holidays. It may take 1 to 2 days for the tracking link to be updated.

ATTENTION:

1) For products with a pre-sale label, delivery times depend on the information provided on the page; please check before purchasing whether these delivery times are acceptable.

2) Due to unforeseen circumstances, the estimated delivery date may be delayed. If you have any questions, please contact customer service.

3) Once the package has been shipped, the customer will be notified of the shipping status by email. Customers can also track their orders using the “Order Status” button.

United States

Shipping from US Warehouse

Coverage: United States mainland

Free shipping on orders over $90. For orders under $90, a shipping fee of $9.99 will be applied

Asia-Pacific Region

Shipping from Hong Kong Warehouse

North America: United States (50 states), Canada, Mexico

Oceania: New Zealand, Australia

Asia: South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, Brunei, Cambodia, Laos, Myanmar, East Timor

Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Yemen, Jordan, Lebanon, Syria, Iraq, Israel, Palestine, Turkey, Cyprus, Georgia, Armenia, Azerbaijan

Free shipping on orders over $90. For orders under $90, a shipping fee of $30 will be applied

Tariff insurance

If you purchase the 'tariff insurance' with the order, we will cover the full tax.
1) Keep the customs payment receipt;
2) Send the payment slip to us;
3) The refund will be returned via your original payment method within 1-2 business days.

Normally

After your order has been shipped, you will receive an automatic email with a tracking link to track your shipment.

If you have a MINISFORUM account, the tracking link will also be stored there.

Delivery not completed

Please do not worry; we will do our best to ensure that all packages arrive as quickly as possible. Unfortunately, problems can sometimes arise. If your package is delayed or cannot be delivered, simply send us an email at au@minisforum.com, and we will find a solution.

If the tracking shows the delivery status and you still cannot find your package, and after 24 hours you still cannot find it, please contact us and we will file a claim on your behalf.

Sometimes delivery services scan the wrong package upon delivery, and they usually find the error and correct it the next day. While waiting for the delivery person, we recommend checking behind bushes, on the back porch, or other places where the driver may have tried to hide the package out of sight from the street. It's also a good idea to check with a neighbor (or the rental office of the residential complex).

In accordance with international trade practices, all goods imported into any country are subject to customs VAT or equivalent import taxes (with varying rates depending on the country).

Please actively cooperate with local customs during customs clearance; otherwise, the goods will be returned or destroyed due to being overdue, resulting in high fees.

Please note: Our company is not responsible for this matter and will not bear the fees if you do not complete customs clearance.

If you have any questions, please contact our support team. Please note that the shipping instructions below are for reference only.

Note: Our store only sells AU-format adapters. If you need adapters in other formats, please write a customer note in the order.

FedEx delivers most orders from MINISFORUM.

We hope you are satisfied with your purchase! We offer exchanges and refunds within the warranty period. The total warranty period is 24 months (2 years).

Products with screens, such as mobile monitors and tablets, are covered by a 12-month (1-year) warranty.

If you encounter any issues with the device you purchased, please contact the seller's support team first to find a solution. If the issue cannot be resolved, please contact customer service to arrange a return or exchange. For more information on the return process, please visit the “Warranty & Returns” page.

Product returns are subject to our terms and conditions of sale. In rare cases, MINISFORUM may review your account, purchase, and return history and have the right to refuse service and/or prevent you from placing future orders with MINISFORUM.

1) Pending Orders (In-stock and Pre-sales Products)

Please contact MINISFORUM to confirm your order status. You may request a full refund at any time before your order is shipped. We will process your refund within 7 business days.

2) If the product has been shipped, the customer cannot cancel the order. Please contact customer service to confirm the status of the goods. We will process the refund after receiving the return.

3) If, due to personal reasons of the customer, the item is forcibly returned by customs, the customer and MINISFORUM will each bear half of the resulting shipping costs, with the specific amount depending on the invoice amount.

Warehouse:

Recipient: Dick-FBA233
Address: 139 Keys Road, Moorabbin, VIC 3189 AU
Company Name: MICRO COMPUTER Co., Ltd.
Contact Number: 0435357592

! ! ! Attention:

Please ensure you contact customer service before returning your package to confirm the return warehouse and provide your return information. Otherwise, your package will be returned and after-sales service may not be provided.

Priority Mail, Express Mail, and Cash on Delivery are not accepted for return shipping. If these shipping methods are used, shipping costs are the customer's responsibility.

If you are interested in testing our products or if you are a content creator and would like to introduce our products to your community, please do not hesitate to contact us at any time.

Email: pr@minisforum.com

If you would like to show us your work and become a contributing author for MINISFORUM, please contact us at au@minisforum.com. Once the blog is published, you will receive a gift from MINISFORUM or a gift card of a certain amount.

If you are satisfied with our products and leave a positive review, contact customer service to earn 100 points.

If you have any questions or suggestions for improvement while browsing our website, please let us know. If your suggestion is accepted, you will receive points as a reward.

MINISFORUM welcomes any questions you may have. You can either ask a question directly in the online chat on the website or send us an email. We will respond as soon as possible after receiving an answer from our technical team. (Please note that we may not respond on non-working days.)

Email: au@minisforum.com